Whacky Library Patrons

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What does this say about my job?
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I am working on a document for my library.  I saved it on my PC.  There wasn't a shortcut for it on my desktop, so I clicked on an icon for a Word document that was, thinking once I had the program open I could find the document I was working on.  The one I opened was entitled "Incident Report," and as I glanced at it I saw this passage: "He then issued what I considered a physical threat to my person when he announced “I’m going to have to get out of here before I flatten this guy in the fucking face.”  He began walking out, raising his middle finger in my direction."  I thought about it, couldn't remember it for a couple of minutes.  What does it say about my job that I totally forgot this incident from just two years ago?

Reference Assessment
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Merriam Webster's Geographical Dictionary
Scarne's Encyclopedia of Card Games
Weapons : an International Encyclopedia from 5000 B.C. to 2000 A.D
Book Review Index
Geo Data

Golden Oldies
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Standard Rate & Data Service  
Thomas Register of American Manufacturers
Anchor Bible

Patron Checklist
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Passive Aggressive? Yes.
Incompetent?  Yes.
Needy?  Yes.

Take That California Trip
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National Zip Code Directory
California Cities, Towns & Counties
Rand McNally Road Atlas

To be reshelved
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Oxford Concise Medical Dictionary
Acronyms, Initialisms, & Abbreviations Dictionary
Poetry Criticism
Masterplots II

Oh Yes
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2012 Advertising Red Books

Bibliography
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2012 Catholic Almanac
Encyclopedia of the Rainforest
Flowering Plants of the World
Illustrated Encyclopedia of Military Insignia of the 20th Century
Benet's Readers Encyclopedia

Bibliography
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Current Biography Yearbook 2006
Roget's Thesaurus

Works Cited
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Bacon's Newspaper Directory
Gale Directory of Publications and Broadcast Media
Reference USA
Ulrich's Periodicals Directory

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